Work for UT Housing

Resident Manager Position Description

Purpose

The Resident Manager is a full-time, live-in professional who has the responsibility for managing and coordinating the administrative, maintenance, housekeeping, and residence life program in a resident apartment community at the University of Tennessee.

Responsibilities

• Manages and coordinates the maintenance and housekeeping functions of a resident apartment community.
• Selects, supervises, trains, and evaluates support staff consisting of graduate assistant, maintenance, clerical, housekeeping, and student employees.
• Maintains daily office hours and projects a high degree of visibility and availability to all students and staff members. A Resident Manager or Assistant Resident Manager must be at the complex each night.
• Ensures that programs are provided for resident students and their families that foster personal wellness and community development, including support of a Resident Council.
• Works with on-site maintenance staff, the University Housing Facilities Office, and the University Housing Administrative Services to establish and maintain ongoing maintenance, cleaning, equipment replacement, and renovation programs.
• Investigates and responds to concerns and complaints of students, parents, University staff members, and others in such a manner that provides accurate information and fosters good public relations.
• In cooperation with the Office of Student Judicial Services and University Police, assists in administration of the university’s judicial procedures.
• Enforces and supports all university and departmental policies and regulations.
• Provides appropriate counseling referral for individual students or staff when needed.
• Assists with delinquent rent collection and evictions.
• Directs, coordinates, and supervises the activities of the senior secretary in all functions of the apartment’s assignment process and maintains accurate room occupancy data for the apartment community. Reviews and processes resident requests for termination of their housing contract.
• Develops and conducts staff development programs for appropriate support staff.
• Assists in the development of an annual budget for the apartment complex.
• Administers annual maintenance, equipment, and supplies budget and recommends appropriate adjustments as needed.
• Administers acquisition and inventory of parts, supplies, and equipment necessary for maintenance and equipment replacement programs.
• Recommends facility improvements and participates in developing short and long-range plans for maintaining and improving the physical facilities.
• Assists in policy formulation for the Department of University Housing.
• Represents the department at professional conferences.
• Participates in continuing education, professional, and personal development opportunities.
• Serves on assigned departmental committees and represents the Department of University Housing on campus-wide committees.
• Works in cooperation with other University Housing Staff to provide specific building and or area coverage in the halls and apartment complexes.
• Performs other duties as assigned by the Central Housing Administrative staff.